frequently asked questions
book an appointment
We look forward to having you in the Lane! Appointments can be made online or by calling your local shop. We require a credit card to hold all appointments. Your card will only be charged upon completion of your services or in the case of a late cancellation or appointment no-show.
arriving late
Please call us if you will be arriving late to your manicure or pedicure appointment. We reserve the right to shorten or reschedule a service if a customer is more than five (5) minutes late to the scheduled appointment time, out of respect to other appointments. If a service is shortened due to time constraints, the cost of the service originally booked will still be charged.
cancellations
We kindly ask that you cancel your appointment at least 12 hours prior to your scheduled time. Appointments cancelled or rescheduled within 12 hours of your service start time will be charged 50% of the cost of the services booked plus 20% gratuity. If you do not show for your appointment you will be charged 100% the cost of service plus 20% gratuity. Cancellation fees are collected to ensure that our nail stylists are compensated for the time that was reserved for your service.
We require a credit card to hold all appointments. Your card will only be charged upon completion of your services or in the case of a late cancellation or appointment no-show.
group appointment
Please email us at hello@varnishlane.com to inquire about group appointment availability. Groups of three to five people require a credit card upon time of booking. Any parties larger than five people must rent the space to accommodate their group.
Cancellations or service downgrades within 24 hours of the appointment time will be charged the total cost plus 20% gratuity of the service originally booked. We require 20% gratuity on all services in the group appointment.
If a group member arrives more than 10 minutes after the scheduled start time we cannot guarantee their scheduled services (but we always try our best to make it work!). The group coordinator is still required to pay the full cost of these services including 20% gratuity even if we are unable to provide the services.
reserve a private event
Our salons may be reserved for private parties, but availability varies depending on the time and date requested. Send inquiries to hello@varnishlane.com for detailed availability, policies, and rates.
gift a lane
Varnish Lane gift cards may be purchased in person at any of our locations, or as an e-certificate. E-certificates have the option to be emailed to the recipient immediately upon purchase or scheduled for a later date. Please note, we are unable to offer any refunds on gift card or e-certificate purchases. Gift cards and e-certificates are valid for all Varnish Lane services and products. Cards may not be redeemed for cash.
payment
We accept Visa, MasterCard, American Express, Discover and cash. We do not accept checks.
phone policy
In order to create the most relaxing experience for all of our clients, we kindly ask that you turn your cell phone on vibrate when you arrive. Please refrain from accepting phone calls while relaxing at Varnish Lane.